Returns & Refunds

ACCESS RETURNS PORTAL

Quick and easy returns through our Returns Portal! Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point.

• Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
• Print a returns labels on our Returns Portal and drop it off at your local post office.
• You will receive an email confirmation for tracking and proof of return!
• To cover the cost of your return PLT will deduct $7.00 from your refund total.

• Items must be returned within 28 days of receiving your order.
• Items must be unworn and unwashed.
• Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
• Beauty products and accessories cannot be returned.
• Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.

Please keep your orders separate, as returning more than one order in a parcel may delay your refund.

For our American friends, please return unsuitable items within 28 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return please see ‘WHAT IS YOUR RETURNS POLICY?’.

We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost.

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here

We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 28 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. If you have not been refunded after 28 days of returning the item(s), please contact us with your order ad returns tracing details.

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

Unfortunately we do not refund postage/shipping charges on US orders.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: customer.services@prettylittlething.com

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.