FAQ
Klarna is a payment service that allows customers to make purchases instantly and then pay for them in 4 equal payments every 2 weeks.
Just shop on PLT and check out as normal (in order to use Klarna as a payment option the total of your basket must be $35 or more). At the checkout, simply choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.
Klarna can only be used on purchases made on prettylittlething.us
There are no extra fees when you follow your payment schedule properly.
Select the 4 interest free instalments option to split your purchase into 4 equal payments that will be taken every 2 weeks starting at the time of your order. No bills needed. Just sit back, relax and enjoy your latest garms.
Payments are collected on a 2 weekly basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here.
Klarna orders are delivered within our standard delivery timeframes like any normal order from PLT. Visit our Shipping page here for more information.
Klarna returns will follow our usual standard returns process. Please see here for more information. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Do you have more questions about Klarna returns? here
A late payment fee of up to $10 will be charged to your account if funds are not available when the automatic payment is due. However, Klarna will always email you first to let you know the payment was unsuccessful.
Klarna may run a soft credit search that does not affect a customer’s credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor PrettyLittleThing run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.
You can contact Klarna anytime here or by downloading the Klarna app.
To view Klarna’s privacy policy please click here.