Popular FAQs
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| USA Standard Shipping |
5-8 Business Days | $4.99 |
| USA Express Shipping | Up to 3 Business Days | $14.99 |
| CAN Standard Shipping | 5-8 Business Days | $15.99 |
Quick and easy returns through our Returns Portal! Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point.
- Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Print a returns labels on our Returns Portal and drop it off at your local post office.
- You will receive an email confirmation for tracking and proof of return!
- To cover the cost of your return PLT will deduct $7.00 from your refund total.
| Territory | Link | Cost |
| US | https://usprettylittlething.intelligentreturns.net/main/landing | $7 |
We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 28 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. If you have not been refunded after 28 days of returning the item(s), please contact us with your order and returns tracking details.
Sorry to hear you haven’t received a part of your order!
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item